Shipping/Returns

 factory-fans-logo-commercial.jpg    edmonds-logo.jpg

Free Shipping on all Whole House Fans

We offer FREE shipping within the 48 States on all Whole House Fans. We can ship to HI, AK or outside of the US. Call for a shipping quote.

Shipping & Returns on Special Order Industrial & Commercial Fans & Equipment

Please call for a commercial shipping quote. 

Non-Stocked Commercial fans and equipment are "special order" and are built per customers requirements. Once the order has been placed and entered into the manufacturers production schedule, the fan/equipment order can not be cancelled and no refund will be issued.  

If the order is damaged during shipment, Factory Fans Direct and the manufacturer will file a damage claim and new fans or equipment will be shipped at no cost. 

Returns Policy on Stocked Items

If the product is damaged in shipping or incorrect item sent, please call 888-849-1233 as soon as possible. You must return damaged or incorrect items within 5 days of delivery. We'll also pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your new product within two weeks of giving your package to the return shipper, however, in many cases you will receive the replacement product more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).